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Refund Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026
Version: 2

This Refund Policy is part of the Subscription & Billing Terms and the Terms of Service of Bot B2B, Inc. ("BotB2B", "we", "us"). Capitalized terms have the meanings given in the Terms of Service.

Summary (not part of the contract). You can cancel at any time. Fees for Tokens you have already used are earned and are not refunded. If you cancel a paid period early, we refund the unused part of the current period (measured by the smaller of unused days and unused Tokens), all fully unused prepaid future periods, and the unused part of any Token packages you bought. Free and bonus Tokens have no cash value. We deduct the Tokens that correspond to the money we refund.

1. Principles

1.1. Services rendered are not refunded. The Services are rendered when Tokens are consumed (Section 8.3 of the Terms of Service). Fees corresponding to consumed Tokens are earned and are not refundable, regardless of your assessment of the Output.

1.2. Unused prepaid amounts are refundable as described below. The Plan fee is a subscription fee for the right to use the Services up to the Plan allowance during the period. On cancellation we nevertheless refund the unused part of the current period and any unused future periods according to the formulas in Section 3.

1.3. Tokens follow the money. When we refund money, we deduct the corresponding Tokens from your balance so that refunded value cannot also be used.

1.4. Free Tokens have no value. Tokens received free of charge (free plan, promotions, referral rewards, gifts, Tokens restored from a deleted AI Manager under Section 9.3 of the Terms of Service, goodwill credits) are not refundable and are not counted as value in any calculation.

1.5. Statutory rights. Nothing in this policy limits rights that the law of your country grants you and that cannot be waived by contract. Where such a law provides a longer or broader refund right (for example a statutory cooling-off period for online purchases that applies to your business), we honor it.

2. When you can get a refund

You are entitled to a refund under Section 3 if:

  • (a) you cancel your Plan or terminate the Agreement before the end of a paid period (including by deleting your Workspace); or
  • (b) we terminate the Agreement for convenience, discontinue a paid Plan or feature you rely on, or materially breach the Agreement and do not cure it after notice (in these cases Section 3.5 applies and we do not deduct processing costs); or
  • (c) you were charged twice, charged the wrong amount, or charged after you had cancelled; or
  • (d) we are required by law to refund you.

No refund is due if you are suspended or terminated for breach of the Agreement or the AUP, except for fully unused future periods under Section 3.2.

3. How we calculate refunds

Refunds are computed on the data recorded at the moment of cancellation (the "Cancellation Time"): the date of your cancellation in the Services, or the date we receive your written cancellation notice. From that moment we freeze Token spending and renewals for the purpose of the calculation.

3.1 Current paid period

For the period in progress at the Cancellation Time we refund:

Refund = P × N ÷ L, where

  • P is the amount you actually paid for the current period (after discounts);
  • L is the Token allowance of your Plan for the period (excluding purchased Token packages);
  • N is the number of Tokens we treat as unused, equal to the smallest of the following three values, but not less than zero:
    • L × (D − d) ÷ D — the share of the allowance corresponding to unused days, where D is the number of calendar days in the period and d is the number of days used, counting the day of cancellation as used;
    • L − U — the allowance minus the Tokens consumed since the period started (U, regardless of which Tokens were consumed);
    • B — your Token balance at the Cancellation Time.

We deduct N Tokens from your balance when we refund. If U is equal to or greater than L, or B is zero or negative, no refund is due for the current period and the Services for that period are deemed rendered in full.

Example. You paid US$84 for a monthly Plan with 5,000,000 Tokens. You cancel on day 10 of a 30-day period, having used 1,200,000 Tokens, and your balance is 4,300,000 Tokens. Unused-days share = 5,000,000 × 20 ÷ 30 = 3,333,333. Allowance minus used = 3,800,000. Balance = 4,300,000. N = 3,333,333. Refund = 84 × 3,333,333 ÷ 5,000,000 = US$56.00, and 3,333,333 Tokens are deducted.

3.2 Prepaid future periods

Periods you paid for that have not started at the Cancellation Time are refunded in full, except that if you received a discount for buying several periods at once and the periods you actually used would not have qualified for that discount, we recalculate the used periods at the standard monthly price and refund the difference. Tokens credited for the refunded periods are deducted from your balance; if your balance is smaller than the Tokens to be deducted, the refund is reduced in proportion to the missing Tokens.

Example. You paid US$900 for 12 months at a 25% discount (standard price US$100 per month) and cancel after 4 full months. Used periods at the standard price: 4 × US$100 = US$400. Refund = 900 − 400 = US$500, and the Tokens credited for the 8 unused months are deducted.

3.3 Purchased Token packages

We refund the unused part of Token packages you bought, at the price you paid per Token, and deduct those Tokens. To determine what is unused, consumed Tokens are attributed in this order: first to the Plan allowance of the current period, then to Purchased Tokens (oldest first), and last to Free Tokens.

3.4 AI Managers

If you cancel before the end of an AI Manager's Container Period, we first restore Tokens for the unused full days of that period (Section 9.3 of the Terms of Service), including restorations that are still pending because a backup of the AI Manager exists. Restored Tokens are Free Tokens and are counted only in the balance B of Section 3.1; they have no cash value of their own.

3.5 Refunds where we are responsible

If we terminate for convenience, discontinue what you bought, or are in uncured material breach, we refund the amounts under Sections 3.1 through 3.3 without deducting processing costs, and the number of days used (d) is counted up to the day you were affected.

3.6 Billing errors

Duplicate or erroneous charges are refunded in full. Contact us with the receipt numbers.

4. Processing costs and method

4.1. Except in the cases of Section 3.5, we may deduct from the refund the non-recoverable fees charged to us by payment processors and banks for accepting and refunding the payment.

4.2. Refunds are made to the original payment method. We submit the refund to the payment processor within five (5) business days after we receive a complete request; the time for the money to reach your account depends on your bank or card issuer (usually 5–10 business days).

4.3. Purchases made through third-party platforms (for example Telegram Stars or an app store) are refunded, where the platform allows, through that platform and in its currency, under its rules.

4.4. Refunds are made in the currency of the original charge. We are not responsible for exchange-rate differences or fees applied by your bank.

5. How to request a refund

5.1. Cancel your Plan (Cancellation Policy) and send a refund request from the email address on your Owner Account to [email protected], or use the refund form in Workspace → Subscription (which creates a ticket and emails us the same request). Include your Agreement ID, the name of your organization, the receipt or invoice numbers, and the reason.

5.2. We confirm receipt, calculate the refund under Section 3 on the data recorded at the Cancellation Time, and send you the calculation. If information is missing we will ask for it once; the five-day period in Section 4.2 runs from the day we have a complete request.

5.3. If you delete your Workspace, request the refund before confirming the deletion or at the latest with the deletion; after your data is destroyed we can calculate the refund only from the ledger records we retain (Section 17.2 of the Terms of Service).

6. Chargebacks

Please contact us before disputing a charge with your card issuer. We answer refund requests within ten (10) business days. If a chargeback is filed for a charge that was properly authorized, we may suspend the Workspace until the dispute is resolved and may provide the card network with our records of your acceptance of the Agreement and your usage.

7. Contact

Refund requests and questions: [email protected]
Mailing address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA

Version 2 · Effective 9 Sep 2026 · Version history