Terms of Service

Effective Date: September 9, 2026
Last Updated: September 9, 2026
Version: 2

Plain-language summary (not part of the contract). BotB2B is a business tool. You (a company or a sole proprietor) get access to AI chatbots, a CRM, tasks, knowledge bases, autonomous "AI Managers" and team reports. You pay for a subscription and for Tokens, which are our unit of account for usage. AI output can be wrong, so you must check it. You are responsible for what your bots say to your customers, for the data you upload, and for how you use team reports about your employees. Disputes go to arbitration in Delaware. You can cancel any time; refunds follow the Refund Policy.

These Terms of Service (the "Terms") are a binding agreement between Bot B2B, Inc., a corporation organized under the laws of the State of Delaware, United States ("BotB2B", "Company", "we", "us" or "our"), and the customer that accepts them ("Customer", "you" or "your"). The Terms govern access to and use of the websites at https://botb2b.ai and https://app.botb2b.ai, the BotB2B software platform, applications, APIs, MCP servers, widgets, bots and related services (together, the "Services").

The following documents are incorporated into these Terms by reference and form part of the agreement (together with these Terms, the "Agreement"): the Subscription & Billing Terms, the Refund Policy, the Cancellation Policy, the Acceptable Use Policy ("AUP"), the Data Processing Addendum ("DPA"), the AI Transparency Statement and the Sub-processor List. The Privacy Policy describes how we handle personal information and is not a contract, except where the DPA says otherwise. If these Terms conflict with an incorporated document, these Terms control, except that the DPA controls for the processing of personal data and the Refund Policy controls for refunds.

BY CLICKING "I AGREE" (OR A SIMILAR BUTTON), CREATING AN ACCOUNT, MAKING A PAYMENT, OR USING THE SERVICES, YOU ACCEPT THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES. If you accept on behalf of a company or another legal entity, you represent that you have authority to bind it, and "Customer" means that entity.

THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER (SECTION 20). THEY AFFECT YOUR RIGHTS. PLEASE READ THEM.

1. Definitions

Capitalized terms have the meanings below. Other terms are defined where they first appear.

1.1. "Account" means the set of credentials (login and password, or a social/messenger sign-in) and data created when a person registers for the Services. Each person uses their own Account.

1.2. "Workspace" (also "Team") means the Customer's environment in the Services, including its settings, Bots, integrations, Knowledge Bases, CRM data, AI Managers, Token balance and members. A Workspace is owned by one Account (the "Owner"). The Owner is the Customer under this Agreement. Other Accounts admitted by the Owner are "Members". Members are not parties to this Agreement; their actions in the Workspace are deemed the Customer's actions.

1.3. "Agreement ID" means the numeric identifier of the Owner's Account. It identifies the Agreement and the Workspace's billing ledger in receipts, invoices and correspondence.

1.4. "Bot" means an automated assistant configured by the Customer in the Services that uses AI Models to generate replies to End Users in real time on one or more Channels.

1.5. "Channel" means a third-party messaging or marketplace platform, website widget, email account or telephony line connected to the Services by the Customer (for example WhatsApp, Telegram, Instagram, Facebook Messenger, a web widget, eBay, Mercado Libre, an IMAP mailbox). Channel availability differs by region.

1.6. "End User" means any person who interacts with the Customer's Bots, chats, widgets or Channels, or whose information the Customer stores in the Services (including the Customer's customers, prospects and counterparties).

1.7. "AI Model" means a third-party large language model, speech, vision, embedding or other machine-learning model that the Services call through a "Model Provider" (for example Anthropic, OpenAI or Google). Model Providers are listed in the Sub-processor List.

1.8. "Output" means text, audio, images, files, summaries, scores, classifications or other content generated by AI Models through the Services.

1.9. "Customer Content" means all data, text, files, prompts, instructions, Bot configurations, Knowledge Bases, CRM records, messages, recordings, transcripts and other content that the Customer, its Members or its End Users submit to the Services, or that the Services collect on the Customer's behalf through Channels and integrations. Output is Customer Content once generated for the Customer.

1.10. "Knowledge Base" means documents, tables, links and other reference material uploaded or connected by the Customer to ground Bots and AI Managers.

1.11. "AI Manager" (also "AI Employee") means an autonomous software agent provided as a feature of the Services that runs in an isolated execution environment (a "Container") on infrastructure we control and that, on the Customer's instructions, can plan and perform actions: write messages, generate content, create files and scripts, install software packages inside its Container, use Skills and MCP Servers, browse the internet and take other actions within its Container and its granted permissions.

1.12. "Skill" means a set of instructions and/or software components that extends what an AI Manager can do.

1.13. "MCP Server" means a Model Context Protocol endpoint provided by the Services that gives Bots, AI Managers and External AI Clients access to Services functions and to Channels and third-party accounts connected by the Customer, acting on the Customer's behalf.

1.14. "External AI Client" means third-party AI software (for example a desktop AI assistant) that supports MCP and that the Customer connects to our MCP Servers at its own choice and risk.

1.15. "Plan" (also "Subscription") means a paid tier of the Services with a defined feature set, limits and a monthly Token allowance, published at https://botb2b.ai/tariffs and shown at checkout.

1.16. "Token" means the unit of account used by the Services to measure usage of AI Models and of other metered features (including AI Manager Containers). Tokens are described in Section 8.

1.17. "Workforce Insights" means the Services features that let a Customer's Members submit work reports (text or voice), that transcribe and summarize those reports, and that display task completion, plan-versus-actual results and trends over time to the Customer's managers (see Section 12).

1.18. "Order" means each purchase of a Plan, renewal, upgrade, add-on or Token package made through the Services, in a checkout flow, or through an invoice we issue.

1.19. "Documentation" means our published help materials for the Services.

2. Eligibility; Business Use Only

2.1. Business use. The Services are offered only to businesses, organizations and sole proprietors for use in their trade, business or profession. The Services are not offered to consumers for personal, family or household purposes. By using the Services you represent that you act in a business capacity. Consumer-protection laws that apply only to consumers do not apply to this Agreement except where they cannot be excluded. Your own End Users may of course be consumers: you may use the Services to serve consumers in your business, and you are responsible for the consumer-protection laws that apply to your dealings with them.

2.2. Age. You must be at least 18 years old (or the age of majority where you live, if higher) to accept these Terms. The Services are not directed to children, and we do not knowingly allow anyone under 18 to hold an Account.

2.3. Available countries. We currently offer paid Services to Customers located in the countries listed at checkout and in the Subscription & Billing Terms (the "Available Countries"). We do not offer the Services to persons located in, or ordinarily resident in, any country or territory subject to comprehensive United States sanctions, in the Russian Federation or the Republic of Belarus, or to any person on a U.S. or other applicable restricted-party list. We may use IP address, billing address and other signals to enforce this, and may refuse or cancel Orders that we cannot lawfully fulfil.

2.4. No competitors. You may not use the Services to build, train, benchmark or improve a competing product, or to collect information about our technical solutions, features or commercial terms for a competitor.

3. Accounts, Workspaces and Members

3.1. Registration. You must provide accurate and complete information and keep it current. You are responsible for all activity under your Accounts and for keeping credentials confidential. Notify us at [email protected] promptly if you suspect unauthorized access.

3.2. Owner and Members. The Owner controls the Workspace, adds and removes Members, assigns roles and permissions, and may set per-Member Token limits. The Owner is responsible for the Members it admits, for their compliance with this Agreement, and for the permissions it grants them. Members' purchases and top-ups are deemed payments by the Customer; Members acquire no claims against us, including no right to refunds.

3.3. One Agreement per Workspace. Each Owner Account forms one Agreement with us, identified by the Agreement ID. A person may register several Owner Accounts; each is a separate Agreement. Deleting the Workspace terminates the Agreement (Section 17). After deletion, the same Agreement ID cannot be restored; a new registration creates a new Agreement.

3.4. Authorized support access. To operate, secure and improve the Services and to troubleshoot Bots, integrations and other features, our authorized personnel may access your Workspace in read-only mode. If you ask us for help (including through the in-app support chat), you authorize us to make changes in your Workspace to the extent needed to fulfil your request; a request in the support chat is sufficient authorization. Please review the result and tell us within three (3) business days if something is wrong. Support access is subject to the confidentiality obligations in Section 14 and to the DPA.

4. The Services

4.1. Scope. Depending on your Plan, the Services let you: (a) create and run Bots on Channels to answer End Users and capture leads; (b) use a CRM, tasks, notes and calendar; (c) build Knowledge Bases; (d) chat with AI Models directly ("My AI"), including voice transcription; (e) deploy AI Managers with Containers, Skills and MCP Servers; (f) connect External AI Clients through MCP; (g) use Workforce Insights; and (h) connect third-party integrations. Some features are available only in certain regions or Plans.

4.2. Changes to the Services. We continuously improve the Services and may add, modify or discontinue features, Channels, AI Models and integrations. We will give reasonable notice of material reductions in core functionality of a paid Plan. If we discontinue a paid Plan you purchased, you may cancel and receive a refund of prepaid fees for the unused period under the Refund Policy.

4.3. Beta and preview features. Features marked beta, preview, experimental or similar are provided for evaluation, may be changed or withdrawn at any time, may be less reliable, and are provided "as is" without any warranty or service commitment.

4.4. Free plans, demos and individual terms. Free plans and trials are provided for evaluation, with the limits shown in the Services, and may be modified or withdrawn at any time. Tokens included in free plans have no monetary value. We may, at our discretion and on request, grant demo or pilot access, extend limits, or agree individual Plan parameters for a Customer; such individual terms are recorded in your Order or Workspace settings and prevail over the published Plan for the period stated there.

4.5. Third-party Channels, platforms and integrations. Channels, marketplaces, CRMs, model APIs and other third-party services are governed by their own terms and policies (for example the WhatsApp Business and Meta platform terms, Telegram terms, eBay and Mercado Libre developer terms). You are responsible for complying with them and for maintaining your accounts with them. We are not responsible for third-party services, for changes to their APIs or policies, or for their suspension of your accounts. Interruptions caused by third-party services are not a breach of this Agreement.

4.6. Documentation and reasonable use. You will use the Services in accordance with the Documentation, the AUP and applicable law, within the technical limits of your Plan.

5. Customer Content; Data

5.1. Ownership. As between you and us, you own all Customer Content, including Output generated for you. You are solely responsible for Customer Content, including its accuracy, legality and the rights needed to use it.

5.2. License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, transcribe, embed, analyze and otherwise use Customer Content solely (a) to provide, maintain, secure and support the Services for you, (b) to prevent and address fraud, abuse, security and technical issues, (c) as required by law, and (d) as otherwise instructed by you (for example when you send content to a Channel or an External AI Client). This license ends when Customer Content is deleted from the Services, except for copies in backups that are deleted on their normal schedule.

5.3. No training of general models. We do not use Customer Content to train or fine-tune AI Models that are made available to other customers, and we contractually prohibit our Model Providers from using Customer Content to train their models. We may use Customer Content to operate the Services for you (for example to generate Output, build Knowledge Base embeddings or personalize your Bots).

5.4. Aggregated and de-identified data. We may generate and use statistics and aggregated or de-identified data derived from use of the Services (for example feature usage, error rates, Token consumption patterns) to operate, analyze and improve the Services, provided that such data does not identify you, your Members or your End Users and does not reveal your confidential information.

5.5. Personal data. Where Customer Content includes personal data of End Users or Members, you are the controller (or "business") and we are your processor (or "service provider"). The DPA applies. You represent that you have all rights, notices, consents and lawful bases needed to collect Customer Content and to have us process it as described in the Agreement, including personal data you import into the CRM from files or external systems.

5.6. Your obligations toward End Users and employees. You are responsible for (a) telling End Users that they are interacting with an automated assistant where required and as described in the AUP, (b) providing privacy notices to End Users and to your Members and employees, and (c) obtaining any consents required by the laws that apply to you, including for recording, transcription and workplace reporting (Section 12).

5.7. Sensitive data. Unless we agree in writing, you may not submit to the Services: payment card numbers (other than to our payment processor at checkout), government identification numbers, health or medical records, biometric identifiers, financial account credentials, or data of children under 13 (or the applicable age). If you submit such data anyway, you do so at your own risk and you must ensure the lawful basis for our processing. You may not use the Services as a HIPAA covered entity or business associate to create, receive, maintain or transmit protected health information; we do not sign Business Associate Agreements.

5.8. Credentials for Channels. Keys, tokens and other secrets you connect for Channels and third-party accounts are stored on our servers with access restricted to authorized administrators and are used only to call those platforms' APIs on your behalf. They are not disclosed to AI Models, Bots, AI Managers or External AI Clients. If you paste secrets into prompts, chats or other content processed by AI Models, you do so at your own risk.

5.9. Data export. During the term you can export Customer Content using the export functions available in the Services (which we will expand over time) or by asking us. After termination, Section 17 applies.

6. AI Models and Output

6.1. How AI works in the Services. The Services send your prompts, messages, documents and other Customer Content to AI Models operated by Model Providers, and return their Output. AI Models are probabilistic. Output may be inaccurate, incomplete, outdated, biased, offensive or unsuitable, and may look plausible while being wrong. You must review Output before relying on it, before sending it to third parties, and before making decisions based on it. Output does not represent our views and is not professional advice.

6.2. No professional advice. The Services and Output do not provide legal, tax, accounting, medical, financial, investment, safety or other professional advice. Do not use Bots or AI Managers to provide such advice to End Users without the supervision of a qualified professional who reviews the Output.

6.3. Similar Output. Because AI Models generate content from patterns, Output may be similar or identical to Output generated for other users. We make no representation that Output is unique or that it does not infringe third-party rights; you assume that risk when you use Output.

6.4. Model selection; changes. You choose AI Models from those available in the Services. The set of available AI Models, their prices in Tokens and their capabilities change over time and may differ by region. We may add, replace, upgrade or retire AI Models at any time.

6.5. Fallback models. If the AI Model you selected is unavailable, degraded, rate-limited or discontinued by its Model Provider, we may automatically route the request to a fallback AI Model of comparable class that we select. Usage is billed at the price of the AI Model actually used, and the model actually used is shown in your Token history. Using a fallback model is not a breach of this Agreement. Embedding (vectorization) operations do not use fallbacks.

6.6. Optional safeguards. On request we may enable additional technical safeguards for a Workspace (for example masking of contact data written in standard formats before it is sent to AI Models). Such safeguards are best-effort measures: they are described to you when enabled, apply only to the features stated at that time, may miss data, and do not change your responsibility under Sections 5.5 and 5.6 or constitute "anonymization" for legal purposes.

6.7. Autonomous AI Managers. AI Managers act autonomously. Once instructed, an AI Manager decides its own plan, may run an unlimited number of AI Model requests and tool calls, may use any Skill, MCP Server or internet resource available to it, and consumes Tokens accordingly. Such consumption is proper use of the Services. We do not review each action of an AI Manager, do not guarantee the amount of Tokens it will consume, and are not responsible for the plans it chooses or the results it produces. Actions of an AI Manager inside its Container and on Channels and accounts you connected are performed on your instructions and for your benefit; you are responsible for them and for their consequences. You must review what an AI Manager does with the same care as the work of a new employee.

6.8. External AI Clients and MCP. You choose which MCP Servers, Skills and External AI Clients to connect and what access to grant them. Data you expose to an External AI Client is governed by that client's terms. We are not responsible for External AI Clients.

6.9. Usage policies of Model Providers. Your use of AI Models through the Services must also comply with the usage policies of the relevant Model Providers as summarized in the AUP. We may block prompts or Output that violate those policies or the AUP.

7. Subscriptions, Orders and Renewal

7.1. Plans and Orders. You purchase Plans, add-ons and Token packages through the Services. The price, billing period, Token allowance, add-ons and any discount are shown to you at checkout and are recorded in the Order. The Order fixes those terms for the paid period.

7.2. Automatic renewal. Unless you cancel before the end of the current billing period, your Plan renews automatically for successive periods of the same length, and your payment method on file is charged the renewal price stated in the Order (see Section 7.3 for price changes). We describe how to consent to automatic renewal, how you will be notified, and how to cancel in the Subscription & Billing Terms and the Cancellation Policy. You may turn off automatic renewal at any time in your Workspace's billing settings.

7.3. Price at renewal. Renewals are charged at the price you accepted when you placed or last changed the Order. If we change list prices, the new price applies to you only when you accept it (for example by changing your Plan or placing a new Order) or as described in the Subscription & Billing Terms, which include advance notice of any price increase before it takes effect for you.

7.4. Billing period. A monthly Plan period starts on the payment date and lasts until the same date of the following month (or the last day of a shorter month). Multi-month Orders are made of consecutive monthly periods, and Tokens for all purchased months are credited at once unless stated otherwise at checkout.

7.5. Grace period. When a paid period ends and renewal payment fails or has not been made, we may (but need not) grant a grace period of up to seven (7) days during which the Workspace remains accessible and some features continue (for example My AI and voice transcription for the Owner); other features are shown as unavailable until payment. Token usage in the grace period is billed normally. The grace period does not change billing dates.

7.6. Upgrades and downgrades. Upgrades take effect immediately with a prorated charge for the remainder of the period based on actual days. Downgrades take effect at the next renewal. Prorated credits are applied as described in the Subscription & Billing Terms.

7.7. Invoiced purchases. Where we agree to invoice you, invoices are due within the period stated on the invoice (by default seven (7) days). We may suspend paid features if an invoice is overdue after notice.

8. Tokens

8.1. Unit of account. A Token is a unit that measures your consumption of AI Models and of other metered features. Different AI Models and features consume Tokens at different rates, published in the Services. Tokens are credited to the Workspace's shared balance when you pay for a Plan (the "Plan allowance"), buy a Token package ("Purchased Tokens"), or receive promotional, referral or restored Tokens ("Free Tokens").

8.2. Not money or property. Tokens are not currency, electronic money, stored value, a digital asset, a security, a deposit or your property. Tokens have no cash value except the refund rights expressly stated in the Refund Policy. Tokens cannot be withdrawn, exchanged for cash or other property, transferred, sold or assigned to third parties, except allocation among Members inside your Workspace. The Token balance shown in the Workspace is a usage record, not a claim for money.

8.3. Services rendered. The Services are rendered, and the corresponding fees are earned, when Tokens are consumed, that is when a request is sent to an AI Model or a metered operation is performed, regardless of your assessment of the resulting Output. The Token history in your Workspace is the record of Services rendered and is sufficient evidence of the volume of Services provided. Sections 6.1, 6.7 and 18 do not affect this.

8.4. Carry-over and expiry. Unused Tokens remain on your balance and can be used in later periods while your Workspace has an active paid Plan (including the grace period). Tokens expire and are removed from the balance: (a) in full, if there is no activity on the Workspace's Token ledger for twelve (12) consecutive months; and (b) as to the unused part of a Plan allowance, if the next period is not paid within thirty (30) days after the paid period ends. Purchased Tokens are not removed under clause (b). Tokens are also deducted when we refund money under the Refund Policy.

8.5. Negative balance. When the balance reaches zero, metered features pause until you top up. Operations already in progress may complete and drive the balance slightly negative; the negative amount is settled from the next credit. We may set a limit on negative balance.

8.6. Subscription nature. Plan fees are a subscription fee for the right to use the Services up to the Plan's allowance and limits during the period, whether or not you use them. Partial use of the allowance does not reduce the fee, except as expressly stated in the Refund Policy.

9. AI Managers: Containers and Charges

9.1. Advance charge. Creating an AI Manager and allocating its Container is charged in Tokens as an advance payment for one billing month (the "Container Period"), based on the configuration you select (server type, prepackaged specialist, CPU, memory, disk and other parameters) and your Plan's multipliers. The total Token price is shown before you confirm. By confirming you accept those terms. AI Model requests and tool use by the AI Manager consume Tokens separately.

9.2. Renewal and suspension. At the end of each Container Period, if the balance is sufficient, the Container Period renews automatically with a new advance charge. If the balance is insufficient, we may suspend the Container and, after at least seven (7) days of suspension, delete the AI Manager. Suspension or deletion for insufficient balance does not entitle you to a refund of Tokens already consumed.

9.3. Deletion and prorated restoration. You may delete an AI Manager at any time. Unless the terms shown to you when you created the AI Manager state otherwise, if you delete it before the Container Period ends, we restore to your balance the part of the advance charge that corresponds to the unused full calendar days of the Container Period, computed in UTC as follows: the day of creation and the day of deletion count as used; each calendar day that has started counts as used; the restored amount equals the advance charge multiplied by (total days minus used days) divided by total days, rounded down to a whole Token. The restoration is credited when the backup described in Section 9.4 is destroyed (immediately, if you opted out of the backup or delete the backup yourself); if you restore the AI Manager from the backup before then, the amount is applied to the new Container Period instead of being credited, and any part exceeding the new advance charge is credited to your balance. Tokens consumed by the AI Manager for AI Model requests and tools are not restored. Restored Tokens are Free Tokens.

9.4. Container contents and backups. When an AI Manager is deleted, its Container stops and its contents (files, data, results) are destroyed. Unless you opt out at deletion, we first create a backup of the Container contents and keep it for ninety (90) days, during which you may restore the AI Manager or delete the backup early in the Services; after that the backup is destroyed without possibility of recovery. You are responsible for saving results you need.

9.5. Where Containers run. Containers run on infrastructure we control in the regions listed in the Sub-processor List. Containers can access the internet; you are responsible for what your AI Managers do online.

10. Fees, Payment and Taxes

10.1. Payment. Fees are stated and charged in U.S. dollars unless another currency is shown at checkout. Payments are processed by our third-party payment processors (currently Stripe). By providing a payment method you authorize us and our processors to charge it for the fees due under your Orders, including automatic renewals you have consented to. You must keep your payment information current.

10.2. Taxes. Fees exclude sales, use, value-added, goods-and-services, withholding and similar taxes ("Taxes"). Where we are required to collect Taxes, they are added to the fees and shown at checkout or on the invoice. If you are required by law to withhold any amount from a payment to us, you will gross up the payment so that we receive the full fee. You are responsible for providing a valid tax identification number where reverse-charge or exemption rules apply.

10.3. Non-payment. If a payment fails or is overdue, we may suspend paid features after notice, cancel the Order, and, for invoiced amounts, charge interest at 1% per month (or the maximum lawful rate, if lower) plus reasonable collection costs.

10.4. Chargebacks. Contact us before disputing a charge with your bank. If a chargeback is filed for a charge that was properly authorized under this Agreement, we may suspend the Workspace until the dispute is resolved and recover the disputed amount and our costs.

10.5. Platform-billed purchases. If you buy Tokens or features through a third-party platform's billing (for example Telegram Stars or an app store), that platform's rules govern the transaction, receipts and refunds, and refunds may be issued in that platform's currency.

10.6. Refunds. Refunds are governed exclusively by the Refund Policy, which reflects the same principles as this Section 8 and Section 9: fees for Tokens already consumed are earned; prepaid unused periods and unused Purchased Tokens are refundable as described there; Free Tokens have no value.

11. Acceptable Use; Compliance

11.1. AUP. You must comply with the AUP. The AUP includes rules on prohibited content and uses, messaging and anti-spam laws, marketplace and platform rules, and Model Provider policies.

11.2. Messaging and marketing laws. You are responsible for compliance with laws governing calls, texts, emails and messages that your Bots, AI Managers and integrations send, including the U.S. Telephone Consumer Protection Act and CAN-SPAM Act, Canada's Anti-Spam Legislation, and equivalent laws in your and your End Users' countries, and with Channel policies on automated messaging and AI disclosure.

11.3. Laws that apply to you. You are responsible for complying with the laws that apply to your business and to your End Users, including consumer protection, advertising, privacy and employment laws, and any sector rules (for example for financial, medical or legal services).

11.4. Export and sanctions. You represent that you are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction, are not a restricted party, and will not use or export the Services in violation of U.S. or other applicable export control and sanctions laws.

11.5. Anti-corruption. You will not use the Services or funds paid to us in violation of anti-bribery laws.

12. Workforce Insights (Team and Staff Reports)

12.1. What it does. Workforce Insights lets your Members submit daily or periodic work reports by text or voice, transcribes voice reports, uses AI Models to summarize plan-versus-actual results, task completion and self-assessments, and shows these results and their trends over time to the Owner and managers you designate. It can highlight when a Member's reported results decline over a period.

12.2. What it does not do. Workforce Insights does not analyze tone of voice, facial expressions, keystrokes, screen activity, location or biometric characteristics; does not attempt to infer emotions, mood, health or psychological state; does not create voiceprints; and does not recommend, make or automate decisions about hiring, pay, promotion, discipline or termination. It provides information for human review. We will not add such capabilities to the Services without updating the AI Transparency Statement.

12.3. Your responsibilities as employer. You are responsible for (a) informing your Members and employees, in the form required by the laws that apply to you, that their reports are transcribed and analyzed by AI and shown to managers, and obtaining consent where required; (b) any workplace notice, policy, works-council or union consultation, impact assessment or bias review required in your jurisdiction; (c) ensuring that a human manager reviews Workforce Insights before any decision that affects a person's employment, pay or conditions; and (d) not using Workforce Insights as the sole or decisive basis for such decisions. We provide a template employee notice in the Documentation.

12.4. Accuracy. Workforce Insights depends on the quality and completeness of reports and on AI Models, which can misinterpret speech and text. Scores and summaries are estimates, not measurements.

13. Intellectual Property

13.1. Our rights. The Services, including software, models we build, prompts, templates, designs, Documentation, trademarks and all related intellectual property, are owned by us and our licensors. Except for the rights expressly granted in this Agreement, we grant you no rights.

13.2. License to you. Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, worldwide, revocable license to access and use the Services during the term for your internal business purposes and to serve your End Users. This license is free of charge; you pay for the Services described in Sections 7 through 10.

13.3. Restrictions. You may not (a) copy, modify, translate or create derivative works of the Services; (b) reverse engineer, decompile or attempt to extract source code, prompts or model weights, except where the law allows; (c) sell, resell, rent, lease, sublicense or provide the Services to third parties as a service bureau, except white-label arrangements under a separate written agreement; (d) remove proprietary notices; (e) access the Services to build a competing product; (f) use automated means to access the Services except through our APIs and MCP Servers as documented; or (g) use our name, logo or trademarks without our prior written consent.

13.4. Your marks. If you upload your logo or trademarks to display in Bots and materials sent to End Users, you grant us a non-exclusive, royalty-free license to display them for that purpose during the term. You represent that you own or are licensed to use them.

13.5. Publicity. We may identify you as a customer by name and logo in customer lists and marketing materials unless you opt out by emailing [email protected]. Any other publicity requires your consent.

13.6. Feedback. If you give us suggestions or feedback, we may use them without restriction or compensation.

13.7. Copyright complaints. We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. Send notices to our designated agent at [email protected] with the subject "DMCA"; the agent's details are also listed at https://botb2b.ai/dmca.

14. Confidentiality

14.1. "Confidential Information" means non-public information disclosed by one party to the other in connection with the Agreement that is marked confidential or that a reasonable person would understand to be confidential, including Customer Content, pricing, product roadmaps and security information. Confidential Information excludes information that is or becomes public without breach, was already known to the recipient, is independently developed, or is rightfully received from a third party.

14.2. Each party will use the other's Confidential Information only to perform this Agreement, will protect it with at least reasonable care, and will disclose it only to its employees, contractors, advisors and sub-processors who need it and are bound by confidentiality obligations. A party may disclose Confidential Information when required by law or court order, after giving the other party reasonable notice where lawful.

14.3. These obligations last for the term and five (5) years after, and indefinitely for trade secrets and personal data.

15. Security; Privacy

15.1. We maintain administrative, technical and physical safeguards designed to protect Customer Content, as described in the DPA, including the technical and organizational measures in its Annex 2. We encrypt data in transit and files in cloud storage at rest, encrypt stored payment-provider secrets, restrict production access to a minimal number of authorized personnel with multi-factor authentication, and keep audit logs. No method of transmission or storage is completely secure, and we do not guarantee absolute security.

15.2. We will notify you without undue delay after confirming a security breach affecting your Customer Content, as described in the DPA.

15.3. Our Privacy Policy describes how we handle personal information of Account holders, website visitors and other individuals whose data we control.

16. Term, Suspension and Termination

16.1. Term. This Agreement starts when you accept it and continues until terminated under this Section.

16.2. Termination by you. You may cancel your Plan at any time (Cancellation Policy) and may terminate this Agreement at any time by deleting your Workspace (Section 17) or by written notice to [email protected].

16.3. Termination by us. We may terminate this Agreement for convenience on thirty (30) days' notice, and immediately (a) if you materially breach the Agreement (including the AUP) and, where the breach is curable, do not cure it within ten (10) days after notice, (b) for non-payment after five (5) business days' notice, (c) if your representations in Section 2 or 11 are untrue, (d) if we are required to do so by law, sanctions or a Channel or Model Provider, or (e) if you have not accepted a new version of these Terms as described in Section 21.3 and the period stated there has passed.

16.4. Suspension. We may suspend all or part of the Services immediately if we reasonably believe that (a) your use violates the AUP or threatens the security, integrity or availability of the Services or third parties, (b) your Account was compromised, (c) payment is overdue, or (d) suspension is required by law or by a Channel or Model Provider. We will notify you and lift the suspension when the cause is resolved.

16.5. Effect of termination. On termination, your right to use the Services ends, Bots and integrations stop, AI Managers are deleted (with the backup described in Section 9.4), and Section 17 applies to your data. Termination does not relieve you of fees accrued before termination. Refunds, if any, follow the Refund Policy. Sections that by their nature should survive (including 5.1, 5.4, 8.2, 8.3, 10, 13, 14, 17, 18, 19, 20, 21 and 22) survive termination.

17. Deletion of Workspace and Data Retention

17.1. Deleting your Workspace. The Owner may request deletion of the Workspace and all associated data in the Workspace settings or by contacting us. Deletion is confirmed with a one-time code sent to the email address or messenger linked to the Owner Account. After confirmation, the Workspace is frozen and scheduled for deletion; data is destroyed automatically after ten (10) days. During those ten days the Owner may cancel the deletion or request immediate destruction (with a second code). Destruction is irreversible.

17.2. Acknowledgement. By confirming deletion, including immediate destruction, you acknowledge that the Services rendered up to that date have been accepted in full and that you have no claims regarding their volume or quality, except a refund claim under the Refund Policy submitted with the information available on the date of cancellation. You understand that after destruction we cannot verify the volume or content of the Services rendered.

17.3. Retention after other termination. If the Agreement ends for another reason, we keep your data for thirty (30) days so that access can be restored, then delete it, unless the law requires longer retention. You are responsible for exporting data you need before deletion.

17.4. What we keep. After deletion we retain only what we must keep by law or for legitimate business records: billing and payment records (without Customer Content), records of your acceptance of the Agreement, security and access logs for the periods stated in the Privacy Policy, and de-identified data under Section 5.4. Backups are overwritten on their normal schedule (not more than ninety (90) days).

18. Warranties and Disclaimers

18.1. Mutual. Each party represents that it has the authority to enter into this Agreement.

18.2. Our limited warranty. We warrant that the Services will perform materially in accordance with the Documentation. Your sole remedy for breach of this warranty is that we will use reasonable efforts to correct the non-conformity, and if we cannot, you may cancel the affected Plan and receive a refund of prepaid fees for the unused period.

18.3. DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN SECTION 18.2, THE SERVICES, OUTPUT, AI MANAGERS, MCP SERVERS, BETA FEATURES AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR RELIABLE, THAT BOTS WILL GENERATE ANY NUMBER OF CONVERSATIONS, LEADS OR SALES, THAT ANY AMOUNT OF TOKENS WILL BE SUFFICIENT FOR ANY TASK, OR THAT THIRD-PARTY CHANNELS, MODEL PROVIDERS OR INTEGRATIONS WILL REMAIN AVAILABLE. THE NUMBER OF CONVERSATIONS, LEADS AND SALES DEPENDS ON YOUR BUSINESS, PRICES, MARKETING AND STAFF, WHICH WE DO NOT CONTROL. SOME JURISDICTIONS DO NOT ALLOW SOME OF THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.

18.4. Your responsibility for Bots. You configure Bots and AI Managers, fill in their settings, Knowledge Bases and scenarios, and are solely responsible for the accuracy, completeness and legality of what they say and do, and for reviewing them before and during deployment.

19. Limitation of Liability; Indemnification

19.1. EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY (NOR OUR SUPPLIERS OR MODEL PROVIDERS) WILL BE LIABLE UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA OR USE, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. THIS INCLUDES DAMAGES ARISING FROM OUTPUT, FROM ACTIONS OF BOTS OR AI MANAGERS, FROM UNAVAILABILITY OF THE SERVICES OR THIRD-PARTY SERVICES, OR FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT NOT CAUSED BY OUR BREACH.

19.2. CAP. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US UNDER THIS AGREEMENT IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100). THIS CAP APPLIES IN THE AGGREGATE TO ALL CLAIMS AND DOES NOT INCREASE WITH MULTIPLE CLAIMS.

19.3. Exceptions. The exclusions and cap do not apply to (a) a party's indemnification obligations, (b) your payment obligations, (c) your breach of Sections 2.4, 11 or 13.3, (d) a party's gross negligence, willful misconduct or fraud, or (e) liability that cannot be limited by law.

19.4. Basis of the bargain. The parties agree that these limitations reflect a reasonable allocation of risk and are an essential basis of the bargain; the Services would not be provided at these prices without them.

19.5. Indemnification by you. You will defend, indemnify and hold harmless us, our affiliates, officers, directors, employees, contractors and Model Providers from and against all claims, demands, investigations, losses, damages, fines, penalties and expenses (including reasonable attorneys' fees) arising out of or relating to (a) Customer Content; (b) your Bots, AI Managers, MCP connections and External AI Clients, including what they say to or do with End Users and third parties; (c) messages, calls or emails sent through the Services in violation of law or platform rules; (d) your use of Workforce Insights or any employment decision; (e) your breach of this Agreement, the AUP or the DPA, or of the rights of End Users, Members, employees or third parties; and (f) Taxes for which you are responsible.

19.6. Indemnification by us. We will defend you against third-party claims alleging that the Services (excluding Customer Content, Output, third-party services, AI Models and your configurations) infringe a U.S. patent, copyright or trademark, and pay damages finally awarded or agreed in settlement. If such a claim arises or is likely, we may modify the Services, obtain a license, or terminate the affected Services and refund prepaid fees for the unused period. This does not apply to claims based on your modifications, combinations, breach or use after notice to stop. This Section states our entire liability for infringement claims.

19.7. Procedure. The indemnified party must promptly notify the indemnifying party, give it control of the defense and settlement (no settlement may impose obligations on the indemnified party without its consent), and reasonably cooperate.

20. Governing Law; Dispute Resolution; Arbitration

20.1. Governing law. This Agreement and any dispute arising out of or relating to it or the Services are governed by the laws of Delaware and applicable U.S. federal law, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2. Informal resolution first. Before starting arbitration or a lawsuit, the party raising a dispute must send a written notice of dispute to the other party (to us at [email protected], to you at the email address on your Account) describing the dispute, the facts, your Agreement ID and the relief sought. The parties will try in good faith to resolve the dispute within thirty (30) days after the notice. We answer notices within ten (10) business days.

20.3. Binding arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the Services that is not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (and, for international parties, its International Centre for Dispute Resolution procedures), by one arbitrator. The seat of arbitration is Wilmington, Delaware, USA. Hearings may be held by video conference. The language of arbitration is English. The Federal Arbitration Act governs this Section. The arbitrator may award the same individual relief that a court could, and the award may be entered in any court of competent jurisdiction. Each party bears its own costs except as awarded by the arbitrator under the rules.

20.4. Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, or (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information, or to enforce Sections 2.4, 11 or 13.3, without first arbitrating.

20.5. CLASS ACTION AND JURY WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. IF THIS WAIVER IS FOUND UNENFORCEABLE FOR A PARTICULAR CLAIM, THAT CLAIM WILL PROCEED IN COURT UNDER SECTION 20.6 AND NOT IN ARBITRATION.

20.6. Courts. For matters that are not arbitrated, the state and federal courts located in the State of Delaware have exclusive jurisdiction, and each party consents to their personal jurisdiction and venue, except that we may seek to enforce an award or judgment in any jurisdiction.

20.7. Opt-out. You may opt out of arbitration by sending written notice to [email protected] within thirty (30) days after first accepting these Terms, stating your Agreement ID and that you opt out of arbitration. Opting out does not affect any other part of the Agreement.

20.8. Time limit. Any claim must be brought within one (1) year after it arises, unless the law does not allow this limitation.

21. Changes to the Terms

21.1. Updates. We may update these Terms and the incorporated documents. We will post the new version at https://botb2b.ai/documents with a new effective date and, for material changes, notify you at least thirty (30) days in advance by email and/or in the Services. The version history is available on the documents pages.

21.2. Acceptance. You accept a new version by clicking to accept it in the Services or by placing a new Order after its effective date. Automatic renewal charges you consented to earlier are not acceptance. Until you accept, the last version you accepted continues to govern, but the prices, Token allowance and features of Orders you already paid for do not change until the end of the paid period.

21.3. If you do not accept. We may decline new Orders until you accept the new version. If you have not accepted within sixty (60) days after the effective date, we may pause automatic renewals after notice, and either party may terminate the Agreement. If you disagree with a new version, you may stop paying for further periods and terminate under Section 16.2 without penalty.

22. General

22.1. Notices. Legal notices to us (including claims, termination notices, refund demands and disputes) must be sent to [email protected] with the subject "Legal notice" or to 131 Continental Dr, Suite 305, Newark, DE 19713, USA, and must state your Agreement ID. Notices to you are sent to the email address on the Owner Account or displayed in the Services and are deemed received on the next business day. You are responsible for keeping a valid email address on file. Messages in the support chat and in Bots are operational: they help you use the Services, but they are not legal notices and do not create, change or end rights under this Agreement, except that a support-chat request is sufficient authorization for support access under Section 3.4.

22.2. Electronic contracting and records. You consent to conclude this Agreement electronically and to receive receipts, invoices, notices and other records electronically. Records of your acceptance (including timestamp, IP address, Account, and the version accepted) and of your Orders and Token history are our business records and are admissible as evidence of the Agreement and the Services rendered.

22.3. Assignment. You may not assign or transfer this Agreement without our written consent, except to a successor in a merger or sale of substantially all assets that agrees in writing to be bound. We may assign this Agreement to an affiliate or to a successor. Any other attempted assignment is void.

22.4. Subcontractors. We may use subcontractors and sub-processors to provide the Services and remain responsible for their performance under this Agreement.

22.5. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or infrastructure failures, acts of Model Providers or Channels, denial-of-service attacks, government action, war, epidemic or natural disaster, except for payment obligations.

22.6. Independent contractors. The parties are independent contractors. Nothing creates a partnership, agency, joint venture or employment relationship.

22.7. Entire agreement; order of precedence. This Agreement (including incorporated documents and your Orders) is the entire agreement about the Services and supersedes prior agreements and communications. Terms in your purchase orders or vendor forms do not apply. Written agreements signed by both parties (for example an enterprise or white-label agreement) prevail over these Terms where they conflict.

22.8. Severability; waiver. If a provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. Failure to enforce a provision is not a waiver.

22.9. Language. These Terms are written in English. Translations (including Spanish, Portuguese and French) are provided for convenience; the English version controls in case of conflict, except where the law of your country requires otherwise for the documents it requires in the local language. Quebec: a French version of these Terms and of the documents they incorporate is available at https://botb2b.ai/fr/documents and is presented to you before you accept; by accepting the English version after having had the opportunity to examine the French version, you expressly request to be bound by the English version (Charter of the French Language, section 55). Les parties ont expressément demandé que la présente convention et les documents qui s'y rattachent soient rédigés en anglais après avoir eu la possibilité d'en examiner la version française.

22.10. No third-party beneficiaries. Except for Model Providers and our affiliates under Section 19, there are no third-party beneficiaries.

22.11. Headings. Headings are for convenience only and do not affect interpretation.

22.12. U.S. government users. The Services are commercial computer software; government users receive only the rights granted to all customers.

23. Contact

Bot B2B, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, USA
General questions, support, legal notices, privacy requests, DMCA and security reports: [email protected] (state the subject: "Legal notice", "Privacy request", "DMCA" or "Security")
Billing and refunds: [email protected]
Website: https://botb2b.ai

Previous versions of these Terms are available at https://botb2b.ai/documents/terms-of-service/history.