Subscription & Billing Terms

Effective Date: September 9, 2026
Last Updated: September 9, 2026
Version: 2

These Subscription & Billing Terms ("Billing Terms") apply to all purchases of Plans, add-ons, AI Manager Containers and Token packages from Bot B2B, Inc. ("BotB2B", "we", "us") through https://botb2b.ai, https://app.botb2b.ai or an invoice we issue. They are part of the Terms of Service. Capitalized terms have the meanings given in the Terms of Service. The Refund Policy and the Cancellation Policy are part of these Billing Terms.

Summary (not part of the contract). Plans renew automatically until you cancel. We tell you the price, the period and the renewal terms before you pay and confirm them by email. You can cancel online at any time. Renewals are charged at the price you accepted; we do not raise your renewal price without telling you in advance. Tokens are our unit of usage; unused Tokens roll over while you have a paid Plan. Prices exclude taxes.

1. Where we sell, in what currency, and how you pay

1.1. Available Countries. We currently accept payments from Customers located in the United States, Canada, Brazil, Argentina, Chile, Colombia, Peru, Uruguay, Ecuador, Costa Rica, Panama, the Dominican Republic, Guatemala, El Salvador, Honduras, Paraguay and Bolivia, and in other countries shown as available at checkout. The list may change and is shown in the Services. Payments are not yet available to Customers in Mexico, the European Union, the European Economic Area, the United Kingdom or Switzerland (you may still register and use free features; contact us for options), and we never sell to persons in the Russian Federation, the Republic of Belarus or any jurisdiction subject to comprehensive U.S. sanctions (Section 2.3 of the Terms of Service).

1.2. Currency. Prices are in U.S. dollars (USD) unless another currency is shown at checkout. Your bank or card issuer may apply conversion fees and local taxes on foreign-currency transactions; those are not our fees.

1.3. Payment methods. Payments are processed by Stripe, Inc. and its affiliates ("Stripe"). Accepted payment methods (cards, wallets and local methods) are shown at checkout and vary by country. Your payment details are collected by Stripe under its own terms and privacy policy; we receive only limited billing metadata (for example card brand, last four digits, expiry month and year, and a payment method token). We do not store full card numbers.

1.4. Billing Profile. To receive invoices and tax documents you must complete your Billing Profile in the Workspace (legal name, billing address, country, and where applicable tax identification number and the name of the person authorized to receive documents). You are responsible for keeping the Billing Profile accurate. Invoices and receipts show the Billing Profile as of the date they are issued, and your Agreement ID.

1.5. Who may pay. The Owner and Members authorized by the Owner may make payments. All payments are payments by the Customer.

2. Plans, Orders and what you get

2.1. Plans. Each Plan includes a feature set, usage limits and a monthly Token allowance published at https://botb2b.ai/tariffs and shown at checkout. Add-ons (for example additional Member seats, "Employee digitalization", MCP servers, additional Channels) are priced per Plan. A free Plan is available with the limits shown in the Services. We may grant demo or pilot access and agree individual Plan parameters at our discretion; individual terms are recorded in your Order or Workspace settings.

2.2. Orders. When you place an Order, we record the Plan, period, add-ons, price and discount you accepted. The Order is the record of what you bought and at what price for the paid period. Changes to our published prices do not change an Order you already paid for.

2.3. Token packages. You may buy Token packages at the price per Token shown at checkout. Purchased Tokens are credited immediately and follow Section 8 of the Terms of Service.

2.4. AI Manager Containers. Creating an AI Manager charges Tokens in advance for one month, as described in Section 9 of the Terms of Service. Container charges and their renewals are Token transactions, not card charges, unless you buy Tokens to fund them.

2.5. Multi-month periods. If you buy a 3-, 6- or 12-month period, we charge the whole period at once, apply the discount shown, and credit the Token allowance for all months at once unless stated otherwise at checkout.

3. Automatic renewal

3.1. Renewal. Your Plan (including add-ons) renews automatically at the end of each paid period for a new period of the same length, and we charge the payment method on file, unless you cancel or turn off automatic renewal before the renewal date.

3.2. Consent. Before we start a subscription we show you, in a clear and conspicuous way and immediately next to the confirmation button: the Plan, the price, the length of the period, that the Plan renews automatically, the renewal price, when you will be charged, and how to cancel. You consent to automatic renewal by an affirmative action (checking the consent box and/or clicking a button that says "Subscribe" or similar). Without that action we do not set up recurring billing.

3.3. Confirmation. After you subscribe we send an email to the address on your Account confirming the subscription terms (Plan, price, period, renewal date, renewal price, how to cancel, and this policy). Keep it for your records.

3.4. Renewal reminders. For periods longer than one (1) month, we send a reminder between twenty-five (25) and forty (40) days before each renewal date, stating the Plan, the renewal price, the renewal date and how to cancel. For monthly Plans we send notice of the upcoming renewal at least three (3) days before the renewal date in the Workspace and/or by email. For a free trial that converts to a paid Plan, we send a reminder between three (3) and twenty-one (21) days before the trial ends (and at least seven (7) days before, where the trial is longer than seven days), with the price that will be charged and how to cancel. Once a year we also send a reminder of your subscription terms and of how to cancel.

3.5. Renewal price. Renewals are charged at the price you accepted when you placed or last changed the Order. We do not increase your renewal price unless you have accepted the new price (for example by confirming a Plan change or a new Order) as described in Section 6. Tokens included with the renewal are those of the Plan you accepted.

3.6. Turning off automatic renewal. You can turn off automatic renewal at any time in Workspace → Subscription → Manage (or the equivalent path in the Services) or by following the Cancellation Policy. Turning off renewal keeps your Plan active until the end of the paid period.

3.7. Failed renewal; grace period. If a renewal charge fails, we will notify you and retry the charge over the following days (up to seven (7) days). During that time we may grant a grace period as described in Section 7.5 of the Terms of Service. If payment does not succeed by the end of the grace period, your Plan lapses: paid features stop, Bots and integrations pause, and the Token rules in Section 8.4 of the Terms of Service apply (the unused part of the last Plan allowance is removed thirty (30) days after the paid period ends; Purchased Tokens stay).

4. Free trials and free plans

4.1. Trials. If we offer a free trial of a paid Plan, we tell you before you start it whether a payment method is required, how long the trial lasts, and what you will be charged when it ends. If a payment method was required, the trial converts to a paid Plan at the end of the trial and you are charged, unless you cancel before the trial ends. We remind you before the trial ends (Section 3.4).

4.2. Free plans. Free plans do not require a payment method, do not renew and can be modified or withdrawn at any time. Free-plan Tokens are Free Tokens with no monetary value.

5. Upgrades, downgrades and changes

5.1. Upgrade. When you upgrade mid-period, the new Plan applies immediately. We charge the difference for the remaining days of the period, computed on actual calendar days, and credit the additional Token allowance in proportion.

5.2. Downgrade. A downgrade takes effect at the next renewal. No refund is due for the current period unless the Refund Policy says otherwise.

5.3. Add-ons. Adding an add-on mid-period is charged in proportion to the remaining days; removing an add-on takes effect at the next renewal.

5.4. Changing the period. Switching between monthly and multi-month periods takes effect at the next renewal unless you buy a new period immediately.

6. Price changes

6.1. We may change the published prices of Plans, add-ons and Tokens at any time for new Orders.

6.2. Existing subscriptions. A price increase applies to your existing subscription only after (a) we have notified you at least thirty (30) days before it would take effect, by email and in the Services, stating the new price, the date and how to cancel, and (b) you have accepted the new price by confirming it in the Services or placing a new Order. Until you accept, we continue to charge your existing renewal price. If you do not accept the new price within sixty (60) days after the notice, we may stop renewing your Plan at the old price; your Plan then ends at the close of the paid period and you keep your Tokens under the normal rules. You can cancel at any time without penalty.

6.3. Token prices. The Token price of individual AI Models and metered features (how many Tokens an operation costs) may change at any time as Model Providers change their pricing or we add models; the current rates are shown in the Services before you use a model.

7. Taxes

7.1. Exclusive of taxes. Prices exclude sales tax, use tax, value-added tax (VAT/IVA/ICMS/ISS), goods and services tax (GST/HST/QST), withholding tax and similar charges ("Taxes").

7.2. Taxes we collect. Where the law requires us to collect Taxes on our sales (for example U.S. state sales tax in states where we are registered, Canadian GST/HST, or VAT on digital services in certain countries), we add them to the price at checkout or on the invoice based on the billing address and tax status in your Billing Profile. Our tax calculation is performed with Stripe Tax based on the information you provide.

7.3. Business customers and reverse charge. If you are a registered business in a country that applies a reverse-charge or self-assessment mechanism to services bought from abroad, enter your valid tax identification number in your Billing Profile; we will then not charge local VAT/GST and you account for it yourself as required by your law.

7.4. Withholding. If your country requires you to withhold tax on payments to us, you are responsible for the withholding and must gross up the payment so that we receive the full price. Payments by card through Stripe are made in full; any withholding obligation remains yours.

7.5. Tax documents. Receipts and tax invoices are issued through Stripe and are available in the Workspace and by email.

8. Invoiced (B2B) purchases

8.1. On request and at our discretion we may issue an invoice for payment by bank transfer instead of card payment. Invoices are due within seven (7) days of issue unless the invoice states otherwise.

8.2. If you dispute an invoice, tell us in writing within fifteen (15) days of the invoice date; otherwise the invoice is deemed accepted.

8.3. Overdue invoices may result in suspension of paid features after notice, interest at 1% per month (or the maximum lawful rate, if lower) and reasonable collection costs.

8.4. Invoiced subscriptions do not renew automatically unless the invoice or a signed order form says so.

9. Receipts, records and statements

9.1. Every payment produces a receipt or invoice from Stripe, sent to your email and available in the Workspace.

9.2. The Workspace shows your payment history and your Token ledger (credits and debits with dates, sources, models used and the Member who consumed them). The Token ledger is the record of Services rendered (Section 8.3 of the Terms of Service). You can download it as a file.

9.3. Once per calendar year, or on request, we can provide a statement of your payments and Token movements for a period.

10. Chargebacks and disputes

10.1. If you think a charge is wrong, contact [email protected] with your Agreement ID first. Most issues are solved within a few days.

10.2. If you file a chargeback for a charge that was properly authorized, we may suspend the Workspace until the dispute is resolved and provide our records of your acceptance, Orders and usage to the card network. If the chargeback is decided in our favor, we may charge you the disputed amount and the network fees.

11. Purchases through third-party platforms

If you buy Tokens or features inside a third-party platform (for example Telegram Stars in our Telegram app, or an app store), the platform processes the payment under its own rules, may keep a commission, and controls receipts and refunds. Platform purchases are credited to your Workspace as Purchased Tokens or features; refunds, where available, are made through the platform in its currency.

12. Suspension for non-payment

If any amount is unpaid when due, we may suspend paid features after notice, cancel unpaid Orders and, if the amount stays unpaid for thirty (30) days after notice, terminate the Agreement under Section 16.3 of the Terms of Service.

13. Contact

Billing questions: [email protected]
Mailing address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA