Talking to customers in Telegram — free

AI assistant for Telegram bots and Telegram Business

Talk to customers in Telegram for free — as a single operator from the BotB2B dashboard. Switch on AI replies whenever you want — pay only for tokens, no subscriptions or auto-charges. Team members with scheduling come as a paid add-on.

BotB2B is an AI assistant platform for Telegram bots (via @BotFather) and Telegram Business (DMs in your account). Connect a channel and reply as a single operator for free. When you need it, turn on AI replies (paid per LLM token) and the Team add-on to bring in managers with individual schedules and amoCRM/Bitrix24 integration.

Two ways to connect Telegram

Connect a Telegram bot via @BotFather, personal DMs via Telegram Business — or both at once.

Telegram bot

A regular Telegram bot via {'@'}BotFather

Plug in a token from {'@'}BotFather — the bot replies in personal dialogs and group chats. Perfect for sales, support, and lead generation.

  • Create a bot in 1 minute via {'@'}BotFather
  • Inline buttons, menus, commands, and scenarios
  • Works in groups and channels with admin rights
  • Hand a chat over to a live manager with one command
Telegram Business

Personal DMs in Telegram Business

Connect BotB2B as an assistant to your personal Telegram (Telegram Premium with Business features). Customers write to your DMs, and the AI replies on your behalf.

  • Replies in your Telegram account's DMs
  • Auto-sorting of chats by Business labels
  • Quick replies and out-of-office auto-responders
  • Managers can see and take over any conversation

What's free vs. paid

Connecting Telegram bots, Telegram Business, and chatting with customers as a single operator are free forever. Pay for tokens when you turn on AI replies, and for the Team add-on if you need extra members with scheduling.

Free forever

Setup and chat

$0forever, no card
  • Telegram bot setup via {'@'}BotFather
  • Telegram Business connection (personal DMs)
  • 1 operator free — reply to customers yourself
  • New-message notifications
  • Conversation history and search
  • Trial period with the AI assistant
  • No subscriptions, card, or auto-charges

Pay-as-you-go

AI replies per token

from $0.05per dialog
  • 24/7 AI replies powered by GPT, Claude, Gemini
  • 39 AI models, including DeepSeek and Mistral
  • Knowledge base from your site, docs, and FAQs
  • Voice message transcription
  • Team members with per-person scheduling
  • Chat distribution between managers
  • Hand off hot leads to a manager
  • Pay-per-token + Team add-on per member

Start free: connect a Telegram bot or Telegram Business and reply to customers yourself as a single operator. Turn on AI replies later — pay only for tokens you actually consume. Bring in team members with individual schedules through the paid Team add-on; no hidden subscriptions or auto-charges.

What the Telegram AI assistant can do

Understands natural language, replies from your knowledge base, and picks up where the manager left off.

Reply in 10 seconds

The AI reads the customer's message and replies within 10 seconds — day or night, weekends included.

Understands natural language

Large language models understand context, answer to the point, and don't fall back to canned scripts.

Knowledge base

Upload your price list, FAQs, docs, and service descriptions — the bot answers strictly from your data, no hallucinations.

Voice messages

Transcribes customer voice messages and, when needed, replies by voice — like a live manager.

Manager team

Paid Team add-on: bring in members with individual schedules. Chats only go to whoever is currently on shift.

CRM and integrations

amoCRM, Bitrix24, Kommo, Google Sheets, webhooks — every chat becomes a deal and a contact.

How to connect Telegram to BotB2B

5 minutes from sign-up to the first reply. No code, no payment up front.

  1. 20 sec

    Sign up to BotB2B

    By email or Telegram. No card or payment required.

  2. 1 min

    Connect Telegram

    Paste the bot token from {'@'}BotFather or sign in with Telegram Business.

  3. 3 min

    Set up the assistant

    Upload a prompt, knowledge base, and scenario. You can dictate it by voice.

  4. Ready

    Start receiving messages

    Free — reply yourself as a single operator. AI per token, team via the paid plan.

Get a token from @BotFather and paste it into BotB2B:

/newbot
→ My Awesome Sales Bot
→ my_awesome_sales_bot

✓ Done! Use this token to access the HTTP API:
1234567890:ABCdefGHIJKlmNOPqrsTUVwxYZ123456789

Who Telegram AI assistant suits

Small business, support, sales, and online education — anywhere customers reach out via Telegram.

Small business and experts

Reply to customers from your own Telegram in Business mode. When you can't keep up, switch on the AI and pay only for tokens.

Support and service

The bot handles common questions 24/7 and escalates complex requests to the right operator on schedule.

Sales and lead gen

A bot in a Telegram channel or group chats with subscribers, qualifies leads, and hands them to a manager.

Schools and courses

Answers questions about programs, prices, and schedules; captures applications and creates deals in CRM.

Frequently asked questions about Telegram

Can't find the answer? Reach out to support.

Connect a Telegram bot in 5 minutes.
Talk to customers for free

Sign up with no payment. Telegram bots and Telegram Business — free for one operator. AI replies per token; bring in team members with schedules via the paid plan.