Communications Policy
Effective Date: September 9, 2026
Last Updated: September 9, 2026
Version: 2
This Communications Policy explains which messages Bot B2B, Inc. ("BotB2B", "we", "us") sends to Account holders and how to control them. It supplements the Privacy Policy.
1. Service messages (sent to every Account)
We send messages that are necessary to operate your Account and the Services. You cannot opt out of them while you hold an Account, but many of them can be routed to the channel you prefer (email, Telegram, in-app).
- Account and security: sign-up confirmation, password reset, new device sign-in, one-time codes (including the deletion code), suspicious activity.
- Legal and billing: acceptance of new document versions, receipts and invoices, renewal reminders, failed payments, price change notices, refund confirmations, cancellation confirmations, deletion notices.
- Operational: Bot and integration errors, Token balance warnings, AI Manager status, scheduled maintenance, incident notices, reports you have scheduled.
- Support: replies to your requests.
2. Product and marketing messages (opt-in)
We send product news, tips, webinars, case studies and offers only if you opted in, for example by checking the optional box at sign-up or in your settings. Your choice and its time, IP address and source are recorded in our consent log. You can withdraw the opt-in at any time with the unsubscribe link in each message or in Settings → Notifications; we process withdrawals within ten (10) business days, and typically immediately. We honor the requirements of the CAN-SPAM Act, Canada's Anti-Spam Legislation and the anti-spam rules of the countries where we sell.
3. Messenger channels
If you connect our Telegram bot or another messenger to receive notifications, we send the messages above through that channel as well. The platform's own terms and privacy policy apply to delivery. You can disconnect the channel in your settings.
4. Messages your Bots send
Messages that your Bots, AI Managers and integrations send to your End Users are sent by you, not by us. You are responsible for their content and for consent and opt-out handling (Acceptable Use Policy, Section 3).
5. Contact
Questions about communications: [email protected]