Acceptable Use Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026
Version: 2

This Acceptable Use Policy ("AUP") is part of the Terms of Service of Bot B2B, Inc. ("BotB2B", "we", "us"). It applies to you, your Members, your Bots, your AI Managers, anything you connect to the Services and anyone you allow to use them. Capitalized terms have the meanings given in the Terms of Service. If you break this AUP we may suspend or terminate your access (Section 16 of the Terms of Service).

Summary (not part of the contract). Use BotB2B for lawful business purposes. Do not spam, deceive, harass or harm people. Get the consents the law requires before you message people or record and analyze your staff. Let people know when they are talking to an AI. Do not feed the platform data you have no right to use. Follow the rules of the messaging platforms and marketplaces you connect and of the AI model providers.

1. Follow the law

You must comply with all laws that apply to you, to your End Users and to the countries you operate in, including consumer protection, advertising, privacy and data protection, employment, telemarketing and anti-spam, intellectual property, export control and sanctions laws.

2. Prohibited content and uses

You may not use the Services, and may not let Bots, AI Managers or integrations be used, to:

(a) generate, store or distribute content that is illegal where you or your End Users are located, or that facilitates illegal activity;
(b) produce or distribute child sexual abuse material or any sexual content involving minors, or sexualize minors in any way; we report such material to the U.S. National Center for Missing & Exploited Children and to authorities;
(c) create malware, ransomware, exploits or tools for unauthorized access, or attack, probe or overload systems you do not own;
(d) commit or facilitate fraud, scams, phishing, identity theft, money laundering, pyramid or "get rich quick" schemes, or any action intended to deceive people to their detriment;
(e) impersonate a real person or organization, misrepresent who is sending a message, or use fake identities, reviews, testimonials or engagement;
(f) harass, threaten, intimidate, stalk, defame or discriminate against people, or promote violence or hatred against individuals or groups on the basis of a protected characteristic;
(g) run gambling, lotteries, sweepstakes or betting operations without the required licenses, or operate any activity that requires a license, permit or professional qualification that you do not hold;
(h) provide legal, medical, financial, investment, tax, insurance, psychological or other regulated professional advice to End Users through Bots or AI Managers unless a qualified professional supervises and reviews the Output before it is relied on;
(i) make, or let Bots or AI Managers make, decisions that produce legal or similarly significant effects on people (for example decisions on credit, insurance, housing, employment, education, medical treatment or access to essential services) without meaningful human review;
(j) conduct biometric identification, facial recognition, emotion or lie detection, social scoring, predictive policing, or covert surveillance of any person;
(k) engage in political campaigning, election or referendum influence operations, or the generation of disinformation;
(l) develop, promote or obtain weapons, explosives, chemical, biological, radiological or nuclear materials, or content that provides uplift for such activities;
(m) infringe copyrights, trademarks, trade secrets, privacy, publicity or other rights of third parties, including by uploading content you have no right to use into Knowledge Bases;
(n) present Output as work created by a human where the law, a platform or a counterparty requires human authorship or personal participation, or use Output to cheat in exams, certifications or similar processes;
(o) scrape, harvest or extract data from websites, platforms or messengers in violation of their terms or of the law, or use AI Managers to circumvent access controls, CAPTCHAs, rate limits or paywalls;
(p) send or facilitate unsolicited bulk messages of any kind (see Section 3);
(q) process or store data prohibited by Section 5.7 of the Terms of Service (payment card numbers, government IDs, health records, biometric identifiers, financial account credentials, data of children) without our written permission;
(r) deploy or market Bots or AI Managers as companions, friends, romantic partners, therapists or emotional-support or mental-health assistants; the Services are intended for business communication, and companion chatbots are regulated separately.

3. Messaging, calls and outreach

3.1. Consent first. Before your Bots, AI Managers or integrations send marketing or promotional messages, calls, texts or emails, you must hold the consent required by the laws that apply to you and to the recipient. This includes, where applicable, prior express written consent for automated texts and calls under the U.S. Telephone Consumer Protection Act (TCPA) and its rules on artificial and prerecorded voice (which cover AI-generated voice), express or implied consent under Canada's Anti-Spam Legislation (CASL), and the consent, opt-out and identification rules of the CAN-SPAM Act, Brazil, Mexico, Argentina, Chile, Colombia and other countries where your recipients are located.

3.2. Identify yourself and let people opt out. Every commercial message must identify your business, include a working way to opt out, and honor opt-outs promptly. Bots must stop messaging a person who asks them to stop. The Services do not provide bulk or broadcast messaging. If you instruct an AI Manager or an integration to send messages to several people, you must hold the consent required by law for each recipient, identify yourself, keep to reasonable frequencies and honor STOP requests; you alone are responsible for such campaigns.

3.3. Respect platform rules. You must comply with the messaging policies of every Channel you connect, including the WhatsApp Business Messaging Policy and Meta Platform Terms (business-initiated messages only with opt-in and using approved templates where required; automated replies must offer a prompt and clear path to a human; general-purpose AI assistants are not permitted on the WhatsApp Business API, so your Bot must serve your own business's support, sales or booking needs), Telegram's Terms of Service and Bot rules, Instagram and Messenger platform policies, marketplace messaging rules, and email provider policies. Do not use Bots or AI Managers to circumvent platform limits on automation, bulk messaging or account use.

3.4. Personal accounts. Some Channels let you connect a personal messenger account (for example a personal WhatsApp or Telegram account) instead of an official business API. Such connections rely on the platform's consumer applications and may violate the platform's terms of use or trigger account restrictions or bans. You use personal-account connections at your own risk, for your own accounts only, for conversational (not bulk) messaging, and you are responsible for any consequences with the platform. We may disable personal-account connections at any time.

3.5. Voice calls. Where the Services place or answer phone calls, you must comply with telemarketing, call-recording and consent laws (including two-party consent laws for recording, where applicable), and your AI voice agent must identify itself as automated at the start of the call where the law requires.

3.6. Quiet hours and frequency. Do not send marketing messages at times or frequencies prohibited by law or platform rules.

4. Tell people when they are talking to an AI

4.1. Bots and AI voice agents must not claim to be human and must not deny being automated when asked. Where the law, a Channel or a marketplace requires it, your Bot must disclose at the start of the conversation that it is an automated assistant. Laws of this kind exist, for example, in California, Maine, Utah and New Jersey and, from 2026, in the European Union, and some Channels require the disclosure in their policies.

4.2. Our base instructions never tell a Bot to hide that it is automated, and Bots answer truthfully when asked. You write your Bots' greetings and instructions. You must never instruct a Bot to claim to be a person or to deny being automated, and where the laws or platform rules that apply to you require an explicit disclosure at the start of a conversation, you must include it in the greeting (ready texts are provided in the Documentation). You are solely responsible for your Bots' instructions and greetings.

4.3. AI-generated audio, images or video that depict real people or realistic events must be clearly labelled as AI-generated where the law requires, and must never be used to deceive.

5. Marketplaces and third-party accounts

When you connect marketplace or business accounts (for example eBay, Mercado Libre, Amazon, an IMAP mailbox, a CRM), you must comply with their API terms and seller policies. You may not use the Services to manipulate rankings, reviews or ratings, to create fake listings, to violate anti-circumvention rules, or to act in an account that is not yours or that you are not authorized to operate.

6. Data you bring to the Services

6.1. You must have the right to upload, import and process every piece of Customer Content, and a lawful basis for any personal data in it, including data imported from files, CRMs and external systems.

6.2. You must give End Users and Members the privacy notices required where they are located, and obtain consents where required, before collecting their data through Bots, widgets, forms, calls or integrations.

6.3. Do not put credentials, API keys, tokens or passwords into prompts, chats or Knowledge Bases.

6.4. Do not use the Services to process data of children under 13 (or the applicable age of digital consent) unless you comply with the applicable children's privacy laws and have our written permission.

7. Workforce Insights (team and staff reports)

7.1. Use Workforce Insights only for your own Members and employees who have been informed, in the manner required by your jurisdiction, that their work reports are transcribed, summarized and analyzed by AI and shown to managers. Do not use it covertly.

7.2. Do not use Workforce Insights or any Output as the sole or decisive basis for decisions on hiring, pay, promotion, discipline or termination; ensure a human manager reviews and decides. Do not use it to discriminate on the basis of a protected characteristic, or to interfere with lawful collective activity.

7.3. Do not upload or ask the Services to analyze employees' private communications, health information, biometric data or data unrelated to work reports.

7.4. Where your jurisdiction requires an electronic-monitoring policy, a workplace notice, an impact or bias assessment, consultation with worker representatives, or registration of an automated tool, you must complete it before you use Workforce Insights.

8. Platform integrity

You may not:

(a) interfere with the Services, other customers' Workspaces, or our infrastructure, or run security tests, penetration tests or vulnerability scans against the Services without our written permission;
(b) circumvent Token accounting, usage limits, rate limits, Plan restrictions or free-plan limits (for example by creating multiple free Workspaces);
(c) reverse engineer, decompile or extract source code, system prompts, model weights or security information, except where the law allows;
(d) resell, sublicense or provide the Services to third parties as a service bureau, except under a written white-label or partner agreement;
(e) use the Services to build a competing product or to benchmark for competitive purposes;
(f) share Accounts, or let a person who is not your Member use your Workspace;
(g) use automated means to access the Services other than our documented APIs and MCP Servers.

9. Model Provider policies

Your use of AI Models through the Services must also comply with the usage policies of the Model Providers whose models you select, including the Anthropic Usage Policy, the OpenAI Usage Policies and the Google Generative AI Prohibited Use Policy (each as published by the provider). Where those policies are stricter than this AUP, they apply to the models they cover. Model Providers may block requests that violate their policies; such blocks are not a breach by us.

10. Enforcement

10.1. We may investigate suspected violations, including by reviewing Customer Content to the extent needed, and may remove content, throttle, suspend or terminate access, block specific Bots, AI Managers or integrations, and report unlawful activity to authorities and platforms.

10.2. Where practical we will notify you and give you a chance to fix the problem; we may act without notice when required by law, when the violation threatens people, other customers or the Services, or when the violation is repeated.

10.3. Suspensions for violations of this AUP do not entitle you to a refund of fees for the suspension period, except as required by law.

10.4. If you believe we suspended or terminated your access by mistake, email [email protected] with your Agreement ID and the facts; we will review within ten (10) business days.

11. Reporting abuse

To report abuse of the Services (a Bot that misbehaves, spam, phishing), a security issue or a copyright complaint, email [email protected] with "Abuse", "Security" or "DMCA" in the subject; copyright complaints must include the information required by 17 U.S.C. § 512(c)(3).

12. Changes

We may update this AUP as laws, platform rules and Model Provider policies change. Material changes are notified as described in Section 21 of the Terms of Service.