Privacy Policy

Effective Date: 16 Feb 2026
Last Updated: 16 Feb 2026

This Privacy Policy explains how Bot B2B, Inc. (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information about individuals who access our website and Services at https://botb2b.ai.

1. Information We Collect

1.1 Information you provide

Account information: name, email, password (hashed), organization name, role.
Support communications: messages you send to us, including attachments or screenshots.
Billing and subscription details: plan selection, billing status, invoices (we do not intentionally store full payment card numbers; payments are processed by payment processors).

1.2 Information collected automatically

Usage data: pages/screens viewed, features used, timestamps, referring URLs.
Device and network data: IP address, device identifiers, browser type, operating system, approximate location derived from IP, log files.
Cookies and similar technologies: see Cookie Policy.

1.3 Customer Content

The Services may process content you submit (e.g., prompts, bot configurations, connected knowledge sources, and other inputs). This may contain personal information depending on what you choose to submit.

2. How We Use Information

We use information to:

Provide, maintain, and secure the Services
Create and manage accounts
Process payments and invoices
Provide customer support
Monitor, prevent, and investigate fraud, abuse, and security incidents
Improve and develop features (including analytics)
Comply with law and enforce our agreements

3. How We Disclose Information

We may disclose information to:

Service providers that help us run the Services (hosting, analytics, support tooling, email delivery, logging).
Payment processors for card payments and to manage billing operations.
Third-party integrations you connect (we share information as directed by you through those integrations).
Professional advisors (lawyers, auditors) as needed.
Legal and safety: to comply with law, lawful requests, or to protect rights, safety, and security.

We do not sell personal information in exchange for money.

4. Cookies and Tracking

We use cookies and similar technologies for authentication, security, preferences, analytics, and (if enabled) marketing. See our Cookie Policy for details and choices.

Do Not Track

Some browsers offer a “Do Not Track” (“DNT”) signal. Our Services do not currently respond to DNT signals.

5. Data Retention

We retain personal information for as long as necessary to provide the Services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by data type. You may request deletion as described below.

6. Security

We implement reasonable administrative, technical, and organizational measures designed to protect information. No system is 100% secure; we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights to:

Access information we hold about you
Correct inaccurate information
Delete certain information
Obtain a copy of your information (portability)

To submit a request, contact [email protected] with the subject line “Privacy Request.” We may verify your identity and authority (e.g., for organization accounts).