Cancellation Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026
Version: 2

This Cancellation Policy is part of the Subscription & Billing Terms of Bot B2B, Inc. ("BotB2B", "we", "us"). Capitalized terms have the meanings given in the Terms of Service.

Summary (not part of the contract). Cancel online in a few clicks, any time, with no fee. Your Plan stays active until the end of the period you paid for. If you want money back for the unused part, the Refund Policy explains what you get. Deleting your whole Workspace is a separate step.

1. How to cancel

1.1. Online (the same way you subscribed). Sign in, open Workspace → Subscription → Manage subscription and click Cancel subscription (or Turn off automatic renewal). Confirm the choice. We show a confirmation on screen and email it to the address on your Owner Account. No phone call, chat or extra step is required.

1.2. By email. If you cannot access your Workspace, email [email protected] from the email address of the Owner Account, stating your Agreement ID and "Cancel subscription". We process the request within two (2) business days and confirm by email; the Cancellation Time is the time we received your email.

1.3. Who can cancel. The Owner and Members with billing permissions can cancel. Cancellation by a Member is deemed cancellation by the Customer.

1.4. AI Managers. AI Managers are cancelled separately by deleting them in the Workspace (Section 9.3 of the Terms of Service). Cancelling your Plan does not delete AI Managers until the paid period ends.

2. What happens after you cancel

2.1. Automatic renewal stops. We will not charge your payment method again for that Plan.

2.2. Access continues to the end of the paid period. Your Plan, add-ons and Tokens work until the end of the period you paid for. At that point paid features stop, Bots and integrations pause, and the Token rules in Section 8.4 of the Terms of Service apply.

2.3. Refund of unused amounts. If you want a refund for the unused part of the current period, for prepaid future periods or for unused Token packages, request it under the Refund Policy. If you do not request a refund, you keep access until the end of the paid period and your Tokens under the normal rules.

2.4. Free trial. If you cancel during a free trial (where offered), the trial ends at its scheduled end date and you are not charged.

2.5. Reactivation. You can resubscribe at any time. If you resubscribe within thirty (30) days after your Plan lapsed, the unused part of your previous Plan allowance is preserved (Section 8.4 of the Terms of Service).

3. Deleting your Workspace

Cancelling a Plan does not delete your data. To delete your Workspace and all associated data, use Workspace → Settings → Delete workspace and confirm with the one-time code, as described in Section 17 of the Terms of Service (ten-day pending period, then irreversible destruction). Deleting the Workspace also terminates the Agreement.

4. Invoiced customers

If you pay by invoice under an order form or a signed agreement, that document governs notice periods. If it is silent, your subscription ends at the close of the current paid period after you notify us at [email protected], and outstanding invoices remain payable.

5. Cancellation by us

We may cancel your Plan or terminate the Agreement as described in Section 16.3 of the Terms of Service. If we do so for convenience or because we discontinue what you bought, we refund unused amounts under Section 3.5 of the Refund Policy.

6. Contact

Questions: [email protected]
Mailing address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA