Connect by token in one step
Front Desk → Accounts → Add account → Telegram. Paste the token from @BotFather, press Connect and create a chat reply bot.
Connection guide Talking to customers in Telegram — free
AI assistant for Telegram bots and Telegram Business
Customers write to your bot or straight to your personal Telegram. The AI answers in seconds, keeps the conversation on your script, collects contacts and calls a person when it is needed. You reply as a single operator for free and pay only for the AI's tokens.
- from sign-up to the first reply
- 5 min
- from sign-up to the first reply
- the AI answers, weekends included
- 24/7
- the AI answers, weekends included
- for one operator, no card
- $0
- for one operator, no card
Two ways to connect Telegram
A public bot from @BotFather, your personal chats via Telegram Business, or both at once. Both live in the same inbox.
Telegram bot
A regular Telegram bot via @BotFather
Create a bot in a minute, paste its token into BotB2B and the AI starts replying to everyone who writes to the bot. Best for a company account, ads and links from your website.
- Created for free in @BotFather, connected by API token
- Replies to customers 24/7 and collects leads
- Stop list for people you answer yourself
- The bot goes quiet as soon as you type in the chat
Telegram Business
Personal DMs via Telegram Business
Customers write to you personally? Attach your bot to your personal chats with Telegram Premium and the AI replies on your behalf: greets, consults by your script and collects contacts. An official Telegram feature, no risk for the account.
- Replies in your personal chats under your name
- Choose which chats the bot handles and which it must not touch
- You can take over any conversation at any moment
- No Premium? Connect a personal number by QR code instead
What it looks like
Real screens from the platform: connection, conversations and your team's phone.
Telegram Business in two switches
Turn on Secretary Mode for the bot in BotFather, add it in Settings → Telegram Business → Chatbots and pick the chats it may handle.
Telegram Business guide
Every conversation in one inbox
Bot and personal chats land in Chats: the AI's replies, the lead being formed, the toggle to answer yourself and the assignee.
Bot settings guide
Your team replies from Telegram
When the bot asks for help, the person on duty gets an alert with an Open conversation button and answers in the mini app without opening the site.
Handoff and replies guideHow to connect Telegram to BotB2B
Five minutes from sign-up to the first reply. No code, no payment up front.
- 20 sec
1. Sign up to BotB2B
By email or in one tap with Telegram. No card or payment required.
Platform overview - 1 min
2. Create a bot in BotFather
Send /newbot, choose a name and a username, copy the API token.
BotFather guide - 1 min
3. Connect it to BotB2B
Paste the token in Front Desk → Accounts. For personal chats, add the bot in Telegram Business.
Connection guide - 3 min
4. Describe your business
Answer the Smart setup questions or write a prompt, assign the bot to the account and send it /start.
Bot settings guide
Get a token from @BotFather and paste it into BotB2B:
/newbot
→ My Awesome Sales Bot
→ my_awesome_sales_bot
✓ Done! Use this token to access the HTTP API:
1234567890:ABCdefGHIJKlmNOPqrsTUVwxYZ123456789What the Telegram AI assistant can do
Replies from your knowledge base, collects leads and knows when to call a person.
Replies in seconds, 24/7
The answer delay is yours to set, from instant to a few minutes, so the bot collects a thought written in several messages and does not look like a bot.
Your script, not canned phrases
Describe the business in your own words or write a full prompt: what the bot knows, when it creates a lead, when it asks for help and when the conversation is over.
Knowledge base
Price lists, documents and pages from your site: the bot answers strictly from your data and does not invent what you did not write.
Voice messages
Customer voice messages are transcribed and answered like text.
Handoff to a person
An insult, a request for a manager, a big discount: the bot pauses, marks the chat and the person on duty gets an alert in Telegram.
Leads and CRM
Contacts become leads with a summary of the conversation, delivered to a Telegram group, email, the built-in CRM or amoCRM.
Your team never leaves Telegram
Handoff alerts and replies from the phone, without opening the site.
- Each teammate links Telegram to their account once, in Settings → Profile
- When the bot asks for help, the person on duty gets an alert with an Open conversation button
- The mini app opens the conversation right in Telegram: take over, reply, return it to the bot
- The duty schedule and auto-assignment decide who gets the conversation and when
What's free vs. paid
Connecting Telegram bots, Telegram Business, and chatting with customers as a single operator are free forever. Pay for tokens when you turn on AI replies, and for the Team add-on if you need extra members with scheduling.
Free forever
Setup and chat
$0forever, no card
- Telegram bot setup via @BotFather
- Telegram Business connection (personal DMs)
- 1 operator free — reply to customers yourself
- New-message notifications
- Conversation history and search
- Trial period with the AI assistant
- No subscriptions, card, or auto-charges
Pay-as-you-go
AI replies per token
from $0.05per dialog
- 24/7 AI replies powered by GPT, Claude, Gemini
- Dozens of AI models, including DeepSeek and Mistral
- Knowledge base from your site, docs, and FAQs
- Voice message transcription
- Team members with per-person scheduling
- Chat distribution between managers
- Hand off hot leads to a manager
- Pay-per-token + Team add-on per member
Start free: connect a Telegram bot or Telegram Business and reply to customers yourself as a single operator. Turn on AI replies later — pay only for tokens you actually consume. Bring in team members with individual schedules through the paid Team add-on; no hidden subscriptions or auto-charges.
Who the Telegram AI assistant suits
Small business, support, sales, and online education — anywhere customers reach out via Telegram.
Small business and experts
Customers write to your personal Telegram. Attach the bot through Telegram Business and let the AI answer routine questions while you work.
Support and service
The bot handles common questions 24/7 and hands complex requests to the person on duty by schedule.
Sales and lead gen
A bot from ads and your website qualifies leads, collects contacts and passes hot ones to a manager with a summary.
Schools and courses
Answers questions about programs, prices and schedules; captures applications and creates deals in the CRM.
Step-by-step guides
Every step with real screenshots, from BotFather to replying from your phone.
Create a bot in BotFather/newbot, name, username and the API tokenConnect a Telegram botToken, chat reply bot, assignment and the first testTelegram Business: bot in your DMsSecretary Mode, Chatbots and choosing the chatsConnect a personal Telegram numberQR code, DMs, groups and channel commentsHandoff alerts and replies from TelegramLink Telegram, get alerts, answer in the mini appBot settings: every fieldScenario blocks, model, answer delay and schedule
Frequently asked questions about Telegram
Can't find the answer? Reach out to support.