How is this different from “just a chatbot”?

The assistant is tuned on your real conversations, goes through tests before launch and keeps learning afterwards. It is not a tree of buttons but a model that holds a conversation and takes the customer to a request.

Why not connect ChatGPT to my customers directly?

Customer conversations are personal data, and handing them to an external service in the clear is a risk you don't need to take. BotB2B keeps the data on the platform and masks phone numbers and contacts before anything goes to a model.

Which channels are supported?

Telegram, WhatsApp, Instagram, Messenger and the widget on your website. One assistant can work across several channels at the same time.

What if the bot answers incorrectly?

Before launch you see the test dialogs, after launch — every conversation. An operator can take over at any moment; the bot stays silent and doesn't interfere.

How much does it cost?

The assistant is part of the BotB2B plans and there is a free start. Connecting over MCP costs nothing extra.

Set up your customer assistant with Claude

Ask Claude — and through the MCP connector it will build your front-desk assistant: study past conversations, configure the answers, run the tests and put the bot on the line.

Studies the account history and tunes itself on your past conversations
Runs tests as different customer types — you see the answers before launch
Routes leads wherever you say: CRM, Telegram, a spreadsheet
Works in Telegram, WhatsApp, Instagram, Messenger and on your website

Just type it in the chat

Paste them into the chat — the AI will call the right tools itself

What it can do

The Front Desk connector: bots, dialogs, leads, knowledge base and channel setup.

Learning from historyThe AI reads the account's past conversations and derives the tone of voice, the common questions and the answers.
Knowledge baseBuilds the assistant's knowledge base — prices, terms, answers to frequent questions — and keeps adding to it.
Tests before launchRuns dialogs as different customer types — the impatient one, the meticulous one, the unhappy one — and shows you how the bot answers.
Lead routingConfigures where requests land: the platform CRM, your own CRM, notifications in Telegram.
Launch across channelsTelegram, WhatsApp, Instagram, Messenger, the website widget — one assistant on every line.
Review and retrainingReads the dialogs regularly, finds weak answers and fixes the settings — the bot gets better every week.

What you'll be able to do

BotsDialogsLeadsKnowledge baseChannels and integrationsCRM

Connect in 5 minutes

No developer needed: one URL and a BotB2B sign-in. Access can be revoked at any moment.

Create a BotB2B account
Create an account and connect the channels: Telegram, WhatsApp, Instagram, Messenger or the website widget — all in the “Integrations” section.
Copy the connector URL
The same URL works in every MCP client:
Add the connector in Claude
Open claude.ai → Settings → Connectors → “Add custom connector” and paste the URL.
Open Claude connector settings
Approve the access
A BotB2B window opens: sign in and choose which accounts the AI may use. Access is revoked in one click in the “MCP” section.
Done — try your first prompt
“Study my past conversations and suggest a setup for the front-desk assistant”

Your customers' data stays under your control

You shouldn't hand chat histories and customer data to an external AI as-is. BotB2B sits between your AI and your accounts and takes data protection on itself.

Data stays on the platformConversations, leads and integration keys live on BotB2B servers, not inside third-party plugins.

Personal data is maskedPhone numbers, emails and customer contacts are replaced with masks before anything is sent to an external model.

Your keys never leaveThe AI gets access via OAuth, not through your API keys. Revoking it takes one click.

Only the accounts you pickDuring the connection you choose which accounts and integrations the AI can see.

That is why customer conversations are worth connecting to an AI through a platform built around data protection, rather than directly.